After the exit of my business partner I spent last year asking you what you are looking for in a retail out let. I wanted to establish why so many of you are choosing to shop online rather than in a retail store. And I came up with a few answers. What I heard most f you say, is the convenience. Yes that is true of online shopping, it arrives right at your doorstep and all you have to do is open the package. However, I think that there is a deeper reason, one that is not at the forefront of your mind but is hidden and it is that reason why you choose online. I think, you are fed up with poor customer service and if you are not getting the experience that retail therapy is supposed you give you, why then bother going to stores and dealing with uninterested staff? Particularly if you can get the same thing online and possibly cheaper! I know I hate shopping just because of that reason.
So, in light of that I have analysed what I can do better so that you can enjoy your shopping experience in my store. With the help of my mentor, I have come up with "the five senses". Nothing new, I know, but how lovely it is anyway. I spent the last two days moving stuff around the store, scrubbing the floors and thinking how I can deliver the five senses to you. Here is what I came up with:
The sense of smell-I have searched hard and long for the right scented candle to burn in my store and I finally found it in Byron Bay. Not only will the smell make you feel relaxed and lovely, it serves a special purpose for me. I light the candle for my mum whom I miss very much and who is looking over me each and every day.
The sense of touch-this is experienced by touching my clothing. I choose my fabrics very carefully,
always thinking how it will feel on the body and so I hope that you love the luxurious feel of silk and the comfortable feel of cotton and other blades.
The sense of sight-hopefully my store fulfils you sense of sight. I have had the store for three years now and I still love it. I hope you do too.
The sense of taste-ahh, chocolate. From now on if you need a chocolate fix just come to the store and get one.
The sense of hearing-the store music. The music will change depending on the time of day it is but it will always be representative of my brand.
So there you have it, the total experience in a retail outlet and combined with the lovely and helpful customer service there is now a reason for you to come and visit, but if you still cannot make it andneed something ASAP I do online sales sand free shipping right to your door.
Magdalena xx











